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Terms of Service

Last updated 14 November 2026

Draft. This page is a working draft that has not yet been reviewed by a lawyer. It is not final and must not be published as is.

1. Who we are

Backgen LLC (“Backgen”, “we”) provides business software for specific industries, delivered over the internet. These terms cover this website and the Backgen applications. A business that subscribes may also have a separate order or pilot agreement; where the two differ, that agreement prevails.

2. Accounts

A business (“the customer”) creates accounts for its own staff and is responsible for what they do with them. Keep sign-in details private and tell us promptly if you believe an account has been misused.

3. Your data

The customer owns the data it puts into Backgen, including records about its own clients. We process that data only to provide the service, as described in our Privacy Policy. The customer is responsible for having the right to hold and use that data, including any consent needed to contact its clients.

4. Acceptable use

  • Do not use the service to break the law or to send messages people have not agreed to receive.
  • Do not attempt to access another business’s data or to disrupt the service.
  • Do not resell the service without our written agreement.

5. Payments

Fees, billing periods and any payment processing charges are set out in the customer’s order or pilot agreement. Card payments are handled by a third-party payment processor; we do not store full card numbers.

6. AI features

AI features are optional and are off until a customer turns them on. Answers are generated automatically and can be wrong; the customer should check anything important before relying on it. The assistant does not change records without a person’s approval.

7. Availability and changes

We work to keep the service available and to give notice of planned maintenance, but we do not promise uninterrupted service. Products described as pilot, preview or planned are provided as they are and may change.

8. Ending the agreement

A customer may stop using the service at any time. On request, we will provide an export of the customer’s data within a reasonable period after the account closes.

9. Liability

To the extent the law allows, our total liability arising from the service is limited to the fees the customer paid in the twelve months before the claim, and we are not liable for indirect or consequential loss.

10. Governing law

[Jurisdiction to be confirmed with counsel.]

11. Contact

Questions about these terms: hello@backgen.com.